We deliver concepts which are exactly tailored to your needs.

Management
Trainings

We focus on any level. Whether sales director, customers service leader or management board – with us your project is in right hands.

The combination of professional and social skills cannot be achieved by only learning methods and techniques. Our approach in management training focusses on cognitive knowledge as well as on personal skills.We provide you with the necessary competences, methods and techniques to develop and implement the steps important for the success of your business. We do also deliver the know how to control the success and the quality of your business as well as we support you in performance oriented leadership.At the same time we will develop your personality as far as leadership, motivation of your employees as well as your self- and your time management.

• Business administration courses
• CEO coaching
• Projects for more efficiency
• Process Management / Process Optimization
• human Resource management
• Professional recruiting
• Self and time management
• Train-the-Trainer
• Key figures in management

Sales Training Programs

The sales department is as diversely as our trainings for this sector. If you want to implement a new product or if you want to train special IT tools or acquisition (for B2B and B2C) we do have the according targeted interventions.

For renowned companies we did not only prepare and provided support for according certifications but also regularly trained the sales staff and by improving processes they were able to reach their fullest potential.

• sales force (B2B / B2C)
• Acquisition in sale
• Training for key account managers
• Sales Manager Training
• reseller training
• telephone training
• model launches
• product presentations
• IT training

Service
Trainings

Service, the job after winning the deal.

To win loyal customers you have to guarantee high class service. Trainings for service consultants are one of our main focus as well as to develop and to train continuous process optimizations.We will bring your staff and their service processes to the next level.

• Service advisor training
• Customer Service Manager Training
• process optimization
• telephone training
• professional complaint treatment

CRM
Trainings

Customer relation management includes the word customer. All customer contacts no matter when or where have to be created customer-friendly. We will also train your staff in this respect.

• customer satisfaction
• Quality Management (QM)
• Resilience Training
• telephone training for customer service